Online Review Management Services

SEO Genics has a proven track record of helping businesses to build their brand and credibility through effective review management services. We understand that reputation is critical for the success of the business and hence are committed to making a difference through our services.

Our proven review management strategies help in nurturing positive online reviews. SEO Genics is a leading Review management company and offers a wide range of services that offer effective online review management. Through our services, we :

1. Identify & Promote USPs: We conduct extensive research of your business and identify the USPs that resonate with the customers. We then actively engage with them in providing feedback. This helps to gain more positive online reviews.
2. Develop your SEO Strategy: Our expertise as an SEO Agency helps to identify the scope of enhancing the SEO potential and develop a custom SEO strategy that can deliver on it.
3. Enhance your Social Media Presence: SEO Genics has earned the reputation as a leading Digital Marketing Agency. We use this expertise and experience in boosting your presence on social media by taking advantage of your positive online reviews and also to leverage on SM presence to gain more reviews.
4. Saving up on Resources: Our holistic services ensure that there is a minimal effort of time and resources from your end, as we take charge of review management of your business. This allows you to focus on your core operations.
5. Increase your revenue: There is scope for customers to spend 31 % more on businesses with higher positive reviews. SEO Genics has the experience, tools, and resources to develop a cohesive strategy that can boost positive reviews of your business which can translate to leads and revenue.

Online Review Management can be summed up as the process of monitoring, auditing, analyzing, responding and identifying ways to generate more reviews across various platforms including online review sites, which can help in boosting the online reputation of the business and help the business gain more organic traffic, thereby increase their sales and revenues.

This is a key component of a Business’s Reputation Management strategy. Research indicates that 72 % of customers are more likely to read reviews before making a purchase decision. Hence whether it is a large enterprise or a small business, online review management plays a key role in promoting the business.

Review Management services entail the involvement of different services, including – SEO services, Social media Management, Digital marketing, etc. 

Research indicates that there is potential for the business to increase its revenue by 5-9 % for every 1-star improvement in the ratings. Generating more positive reviews helps in attracting new customers, thereby increasing the revenues.

More than 90 % of the customers say that they are turned off by negative reviews of a business and impacts their decision. Review Management Services can help deal organically with these negative reviews and mitigate any negative impact they might have on the business reputation.

Online Review Management might not be solely responsible for enhancing the business over the longer run, but they form an indispensable part in the reputation management strategy.

Different strategies are implemented to attract more business reviews. The intent is to identify organic means that encourage customers to provide reviews of their experience with your business.

1. Make the process simple for the customers to provide feedback. Providing a link that is visible and accessible, easy navigation, short precise questions, etc. can help customers to be willing to provide a review.
2. Following up with the customers to provide online reviews can act as a gentle push towards them, providing the review. Ensure that the follow-up process is not aggressive. 
3. A simple questionnaire, with mostly “Yes” & “No” responses.
4. Responding to customer reviews communicates the intent that you are listening and encourages others to provide feedback.
5. A presence on various online review sites, which makes it easier for the customers to provide feedback.

Quality of the reviews helps in encouraging the customers to reach out to your business. Studies indicate that it is not the volume of reviews but the content in them which drives the customers.

Encouraging the customers to provide prescient reviews and having a template which can attract such responses, helps in generating quality reviews.

Responding to customer reviews can help to mitigate the impact of any negative review and can also pave the way for further reviews. Such interactions can also help to spot any fake negative reviews, and those reading the reviews would be able to ascertain the open nature of your interaction.